Return and Refund Policy
At Sunflowers Suicide Support, we aim to provide you with the best possible shopping experience. If for any reason you are not satisfied with your purchase, our return and refund policy ensures that your rights as a consumer are protected in accordance with UK law.
Your Right to Cancel
Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods for any reason.
- To exercise this right, please notify us in writing by email at Info@SunflowersSuicideSupport.org.uk
- Once you notify us, you must return the goods within 14 days of your cancellation notice.
Returns Eligibility
To qualify for a return:
- Items must be in their original condition, unused, and in the original packaging.
- Certain items cannot be returned for hygiene or safety reasons unless faulty (e.g., perishable goods, sealed products once unsealed, or personalised items).
Faulty or Damaged Items
If your item is faulty, damaged, or not as described, you are entitled to a replacement, repair, or refund under the Consumer Rights Act 2015. Please contact us immediately at [contact email/phone number] to arrange a return or resolution.
- You may be required to provide proof of purchase and photos of the damaged or faulty item.
- Any postage costs incurred to return a faulty or incorrect item will be reimbursed.
Refunds
- Refunds will be processed within 14 days of receiving the returned item or, in the case of cancellation, within 14 days of receiving proof of return.
- Refunds will be issued to your original payment method.
Exemptions
The following items are non-refundable unless faulty:
- Personalised or customised goods.
- Items with seals that have been broken for hygiene reasons (e.g., cosmetics).
- Perishable goods (e.g., food).
How to Return Items
- Contact our customer service team at Info@SunflowersSuicideSupport.org.uk to initiate a return.
- Repackage the item securely, including all accessories and proof of purchase.
- Post the item to our return address: Sunflowers Suicide Support, Waterside House, Bonds Mill, Stonehouse, Gloucestershire, GL10 3RF
You are responsible for return postage costs unless the item is faulty, damaged, or sent in error. We recommend using a tracked delivery service to ensure safe return.
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