The Positive Wellness Planner (ISBN 978183952077)

Return and Refund Policy

At Sunflowers Suicide Support, we aim to provide you with the best possible shopping experience. If for any reason you are not satisfied with your purchase, our return and refund policy ensures that your rights as a consumer are protected in accordance with UK law.

Your Right to Cancel

Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods for any reason.

• To exercise this right, please notify us in writing by email at Info@SunflowersSuicideSupport.org.uk
• Once you notify us, you must return the goods within 14 days of your cancellation notice.

Returns Eligibility

To qualify for a return:

• Items must be in their original condition, unused, and in the original packaging.
• Certain items cannot be returned for hygiene or safety reasons unless faulty (e.g., perishable goods, sealed products once unsealed, or personalised items).

Faulty or Damaged Items

If your item is faulty, damaged, or not as described, you are entitled to a replacement, repair, or refund under the Consumer Rights Act 2015. Please contact us immediately at [contact email/phone number] to arrange a return or resolution.

• You may be required to provide proof of purchase and photos of the damaged or faulty item.
• Any postage costs incurred to return a faulty or incorrect item will be reimbursed.

Refunds

• Refunds will be processed within 14 days of receiving the returned item or, in the case of cancellation, within 14 days of receiving proof of return.
• Refunds will be issued to your original payment method.

Exemptions

The following items are non-refundable unless faulty:

• Personalised or customised goods.
• Items with seals that have been broken for hygiene reasons (e.g., cosmetics).
• Perishable goods (e.g., food).

How to Return Items

• Contact our customer service team at Info@SunflowersSuicideSupport.org.uk to initiate a return.
• Repackage the item securely, including all accessories and proof of purchase.
• Post the item to our return address: Sunflowers Suicide Support, Waterside House, Bonds Mill, Stonehouse, Gloucestershire, GL10 3RF

You are responsible for return postage costs unless the item is faulty, damaged, or sent in error. We recommend using a tracked delivery service to ensure safe return.

Shipping Information

At Sunflowers Suicide Support, we aim to keep our operations as efficient as possible to support our charitable work. Please note the following important information about shipping:

• We only ship orders once per week, on Fridays.
• Depending on when you place your order, there may be a delay of up to 7 days before your item is dispatched.
• If you need your item by a specific date, please let us know as soon as possible by contacting us at Info@SunflowersSuicideSupport.org.uk, and we’ll do our best to accommodate your request.

Thank you for your patience and understanding as we work to keep costs low and maximize our impact.